Shipping & payment conditions
Shipment
We are pleased to be able to offer our customers free shipping within Germany - conveniently and directly to your home, reliably delivered by DHL.
We are working to expand our delivery area to reach cigar lovers worldwide. Specific costs for worldwide shipping will be announced and posted here once this service is available, so stay tuned!
Keep an eye on your order: We use trackable shipping options so that you can keep track of the status of your delivery at all times. As soon as your package is handed over to DHL, we will send you the tracking number along with the shipping confirmation by email. This makes it easy to view the delivery status online. If you have any questions or concerns about delivery, the responsible logistics partner is of course available to help you - simply use the shipping number from the confirmation email.
payment
We offer a variety of secure payment methods to make your shopping experience as convenient as possible. We use Shopify Payment, a trusted, secure and versatile payment service provider. This allows us to offer a wide range of payment methods that include all common options, from credit and debit cards to instant bank transfers and various mobile payment systems. Simply choose your preferred payment method during the checkout process. It is important to us that your shopping is not only convenient but also secure.
We value flexibility, which is why we, in collaboration with our partners PayPal and Klarna, allow you to defer your payment. This means you can have your order in your hands immediately and pay 30 days later. This service gives you the freedom to enjoy your products at home in peace and quiet before making the payment. To use this service, simply select the appropriate payment option in the shopping cart. For more information and details on the terms and conditions, please visit the websites of our partners PayPal and Klarna . Shop now and pay when you're ready!
return
At REPOSÓN we believe in our products and want you to be completely satisfied. While the law only requires a 14-day return period, we go a big step further for you: we offer an extended, voluntary money-back guarantee for a total of 100 days after your purchase! If something doesn't quite meet your expectations, that's no problem at all. Just send the products back to us and we'll take care of it. Because your well-being is important to us and we want you to be 100% satisfied with every purchase you make.
Returns made easy: At REPOSÓN, we do everything we can to ensure that you are satisfied with your purchase. If something is not to your liking, we make it as easy as possible for you. You can register your case quickly and easily via our returns portal . We will then contact you immediately to find a suitable solution together. If we cannot solve the problem to your satisfaction, we will send you a return label. This allows you to send the product back to us at no additional cost to you. The best part: We even organize the collection of the return from your home so that you don't have to worry about it. Because your comfort and satisfaction are our top priority!